Terms & Conditions
These Terms and Conditions govern the use of HEALR’s website and mobile application (the website and the mobile application are hereinafter referred to as “HEALR”) and the purchase of any goods and the placement of appointment requests for Healthcare Specialists from both platforms.
By accessing, using or browsing HEALR you agree to be bound by its terms, conditions, disclaimers and limitations of liability (the “Terms and Conditions”).
We reserve the right to add to, delete or change these Terms and Conditions because of frequent changes in internet technology and applicable law. As such, you should check these Terms and Conditions from time to time for such changes. In the event you choose to use HEALR after the new terms and conditions have come into effect, you will be indicating your agreement to be bound by the new Terms and Conditions.
HEALR is an internet based online convenience portal to on one hand facilitate interface between you and a certified licensed pharmacist or pharmacy or dispensing chemist (hereinafter the “Seller”) for an easy procurement of medicine that would be delivered to your door step anywhere on the Lebanese territory (hereinafter the “Territory”) and on another hand to facilitate interface between you and a licensed doctor, dentist or healthcare specialist (hereinafter the “Healthcare Specialist”) here in the Territory for an easy booking of appointments based on your request.
HEALR does not stock, sell, offer for sale or distribute non-prescribed medicine, pharma allied products and other pharmaceutical and healthcare allied products (hereinafter the “Products”). HEALR only facilitates the easy procurement and communication of the ordered Products to either such Seller closest to the delivery address provided by you or to such Seller who has a stock of the required Product or who can possibly procure delivery of such Product.
The display of Products on website is only for informative purposes for you to know availability of the Products at a particular price from the Seller carried out at the behest of and information provided by the Seller.
No communication or enquiry between you and Seller is final and binding unless proceeded by making necessary payments to the Seller. Any request for a Product you place shall be fulfilled and delivered by the Seller to the address detailed under your HEALR Account.
HEALR does not give any advice, diagnose, treat, endorse or recommend any medicine/treatment course /suitability or efficacy of medicine or healthcare product. The information provided on HEALR is intended for informational purposes only and is not a substitute for professional medical advice or treatment for specific medical/healthcare conditions. Any information obtained from or through HEALR may be confirmed with your registered medical practitioner prior to any intended use of such information, medicine or healthcare product.
Procurement of any Product’s intake/use different from the prescription will be solely at your own risk and none else will be liable for any situation and/or consequences arising therefrom.
There will be no automatic replenishment of any Product and each time it will be your responsibility to make a request through HEALR to the Seller and granting reasonable sufficient time for delivery.
Also, HEALR provides you with a list of qualified and licensed Healthcare Specialists in the Territory. HEALR shall provide you with the contact details of such Healthcare Specialists and at your request HEALR may secure an appointment with such Health Care Specialist.
Membership (“HEALR Account”)
Use of HEALR is available to you only if you are competent to enter into legally binding contracts under Applicable Law. If you are a minor, you may use HEALR only under the supervision of a parent or legal guardian who can transact on your behalf by becoming a registered user.
HEALR Account is not transferable, sellable or assignable by you to any person.
You warrant providing only true, accurate, complete, current and correct particulars in the membership form and will not falsify, misguide or misuse HEALR in any manner whatsoever.
You agree that your account and password are confidential matters and therefore, you alone will be responsible for all activities happening in and/or through your account.
Placing and accepting orders
Product orders will not be dispatched until payment in full has been received and the Payment Gateway has processed and approved the payment.
Once payment is accepted and Product is dispatched, the identity of the Seller will be revealed to you.
Without limiting the operation of any other Terms and Conditions herein, HEALR is not responsible for any loss or damage caused by late delivery or cancellation of an order or a product.
While placing a request and confirming your purchase on HEALR, you agree to directly pay the Seller in full with applicable tax and service charges according to the price of the Product requested by you without any retention or demur. The mode of payment shall be either by cash upon delivery, or online payment though a Payment Gateway. The Payment Gateway provided on HEALR for making online payments would not cast any liability or responsibility on HEALR in respect of acceptance or decline of any transaction between you and Seller in any manner whatsoever or for any online fraudulency or cyber incidents arising from the details provided by yourself.
Pricing and Promotion Policy
All prices on this website are in Lebanese Pound and include VAT and delivery expenses unless expressly stated otherwise. We take care to ensure that all pricing information on HEALR is accurate but occasionally there may be an error. If the correct price is lower than that on HEALR at the time you place your order, we will charge you the lower price. If the correct price is higher than that on HEALR, we will try to contact you for instructions using the information provided on your order and give you the choice of cancelling your order or paying the correct price.
All deliveries placed on HEALR are strictly to locations in the Territory. All orders, should be delivered within a maximum of one (1) hour of the placement of the order
Unless specifically waived by the Seller, you agree to compensate the Seller for any cost incurred for delivery and/or extra cost on redelivery in the event of a non-delivery in the first instance on account of a mistake by you (i.e. wrong name or address or any other wrong information). In all cases, you will be provided with an estimated date for delivery of all parcels and while we make every effort to make sure deliveries are made by this time, all dates specified are estimates only. In the event you have a concern regarding any deliveries, you agree to waive any responsibility or liability held against us and contact the Seller directly.
Returns and Exchanges
You agree that cancellation of request or return of Product purchased from a Seller will be only for genuine reasons and is required to directly contact the Seller who delivered the Product and sort out whatever be the issue including full or partial refund of money paid to Seller.
Some Products may not be available due to unexpected overwhelming demand or during special circumstances. You may choose to proceed with the rest of the order or cancel the purchase. When this happens, we will contact you through email or call you personally. No delivery will be made for the out of stock item.
Correction of errors and inaccuracies
Whilst we make every reasonable effort to present accurate information on HEALR, the information may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. We also reserve the right to limit quantities (including after you have submitted your order). We apologize for any inconvenience this may cause you. If you are not fully satisfied with your purchase please see our returns policy for details on how to obtain a refund.
If you need to cancel an order, please contact us immediately. Our agreement with you only comes into existence once we have both confirmed your order and your payment has been processed. Once we have accepted payment for an order, cancellation of the order is within our sole discretion.
Orders that cannot be cancelled will be subject to our terms, conditions and policies relating to Returns and Exchanges.
As for the cancellation of appointments with Healthcare Specialists, all cancellations can be made directly by contacting the Healthcare Specialist on the contact details made available on HEALR.
All copy, images, logos, indicia, text, content, and unique method of showcasing Products and Healthcare Specialists on HEALR is subject to copyright. Permission to use documents delivered from HEALR and/or server and related graphics is restricted. Our name or any trademark or logo appearing here may not be used in advertising or publicity pertaining to distribution of this information without specific, written prior permission from us or the owner of the same. The information contained on HEALR is subject to change without notice. We are not responsible for typographical, technical, or descriptive errors of products herein.
Communication from us
As a condition of purchase from us we reserve the right to email you Product or Healthcare Specialists alerts and special offers that we believe may be of interest to you. We respect your right not to receive these communications and if you advise us at the time of placing your order that you do not wish to receive these special offer and alert emails we will disable that functionality for your account. Each and every one of these communications will contain a clear link to unsubscribe. We assure you that once you have unsubscribed we will immediately remove your name from the communication list and will no longer send you these special offers and alerts, unless you choose to re-subscribe at a later date.
Maintenance and links to other websites
Maintenance of HEALR and its continuity solely and unilaterally vests with HEALR including activities like regular/periodic software updates, products & prices, general information; maintenance, upgrades, temporary deactivation, suspension as well as complete closure of HEALR. No prior notice can be expected in this regard and the Seller or HEALR or anyone associated with the latter will not be responsible or liable in any manner whatsoever for any deficiency, malfunction, technical failure, disruption, error, loss of any data or loss of service.
While using HEALR, you may encounter links to other websites or applications. These links are provided for your convenience only and we do not endorse these sites or the products and services they provide. You acknowledge and agree that we are not responsible or liable for the content or accuracy of these other websites or applications. Although we attempt to link only to trustworthy websites/applications, it is possible that they will contain materials that are objectionable, unlawful, or inaccurate and we will not be responsible or liable for the legality or decency of material contained in or accessed through such other websites.
You agree to indemnify and hold us and our employees, representatives, agents, affiliates, directors, officers, managers and shareholders harmless from any damage, loss, or expense (including without limitation, attorneys' fees and costs) incurred in connection with any third-party claim, demand or action ("Claim") brought against any of the parties alleging that you have breached any of these Terms and Conditions. If you have to indemnify us under this Section, we will have the right to control the defense, settlement, and resolution of any Claim at your sole expense. You may not settle or otherwise resolve any Claim without our express written permission.
Disclaimer of warranty
WE MAKE NO REPRESENTATION OR WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF HEALR OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED THEREON. YOU EXPRESSLY AGREE THAT YOUR USE OF HEALR IS AT YOUR OWN RISK.
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, WE DO NOT WARRANT THAT HEALR, ITS SERVERS, OR EMAIL SENT FROM US ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF HEALR, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, LOSS OF USE, LOSS OF DATA, LOSS OF BUSINESS OR PROFITS AND CONSEQUENTIAL DAMAGES.
To the extent permitted by law, we do not accept any liability for any damage or injury caused by the use or misuse of the Products purchased via HEALR.
Our warranty does not cover in transit damage; failure to comply with the Seller’s warranty; willful abuse or misuse. This warranty is voided if the Products have received maltreatment, inattention or interference of any kind. Our responsibility does not cover any Products used in breach of manufacturer warranty, any loss or damage caused by Products not used according to the Product’s instructions, consequential damage or incidental damages, personal injury, lost profits, lost savings or other economic damages, intentional acts, war, hostilities, terrorism or vandalism or acts of god.
We sell the Products by specification. You decide what purpose to use them for. We make no representation to this extent.
If something happens which is beyond our reasonable control which makes it impossible, more difficult or more expensive for us to perform our obligations in our usual way then we may wait until it is again possible for us to perform our obligations in our usual way without additional difficulty or expense and we are not liable for any delay which results. If delay or failure to deliver is caused by force majeure or labor dispute we may suspend delivery, supply or completion and/or terminate the contract. Force Majeure means an act of God, war, lightning, fire, earthquake, storm, flood explosion, unavailability or delay in availability of equipment materials or transport, and any other cause whether of the kind specifically enumerated or otherwise which is not within our control. Whilst we shall use reasonable endeavors to comply with your particular delivery requirements and order specifications, you will not be entitled to cancel the whole or part of an order or to claim compensation by reason of our failure to comply with your delivery requirements or minor variations to the goods as a result of changes to the manufacturing processes or specifications. Delivery times are estimates only and we are not liable for delays in delivery. In this respect you agree that time is not of the essence. We may deliver in any number of instalments.
ON ANOTHER HAND, AND WHILE WE MAKE REASONABLE EFFORTS TO PROVIDE YOU WITH ACCURATE CONTENT AND QUALIFIED HEALTHCARE SPECIALISTS, WE MAKE NO GUARANTEES, REPRESENTATIONS OR WARRANTIES, WHETHER EXPRESSED OR IMPLIED, WITH RESPECT TO PROFESSIONAL QUALIFICATIONS, EXPERTISE, QUALITY OF WORK, PRICE OR COST INFORMATION, INSURANCE COVERAGE OR BENEFIT INFORMATION, OR ANY OTHER CONTENT AVAILABLE THROUGH HEALR. IN NO EVENT SHALL WE BE LIABLE TO YOU OR ANYONE ELSE FOR ANY DECISION MADE OR ACTION TAKEN BY YOU IN RELIANCE ON ANY SUCH CONTENT. FURTHERMORE, WE DO NOT IN ANY WAY ENDORSE OR RECOMMEND ANY HEALTHCARE SPECIALIST LISTED OR ACCESSIBLE THROUGH HEALR.
If you’re not using HEALR appropriately, we’ll want to work with you to set things straight. But we reserve the right, if we determine it is best, to terminate, suspend and/or deactivate your HEALR Account immediately, without notice, if there has been a violation by you or someone using your credentials of these Terms and Conditions or other policies and terms posted on the HEALR. We may also terminate, suspend or deactivate your account for any other reason, including inactivity for an extended period. HEALR shall not be liable to you or any third party for any termination, suspension or deactivation of your access to HEALR or the Products or the Healthcare Specialists. Further, you agree not to attempt to use HEALR after any such termination, suspension or deactivation (provided, in the case of deactivation due exclusively to your inactivity, you may be permitted to create another account).
These Terms and Conditions shall be governed by, and construed, interpreted and applied in accordance with, the laws of the Republic of Lebanon and subject to the Courts of Beirut in case of any dispute arising from these Terms and Conditions.
Each part of these Terms and Conditions shall be enforceable independently of all other provisions and its validity, legality or enforceability shall not be affected if any other part becomes invalid, illegal or unenforceable in any respect under any law. In respect of all provisions of these Terms and Conditions, if at any time any provision is or becomes invalid, illegal or unenforceable in any respect under any law but would be or would become valid, legal or enforceable if some part of the provision were deleted or amended, the provision in question shall remain in force with such deletion or with such amendment as may be necessary to make the provision valid, legal and enforceable.